Information for patients
Our approach to consultations and fees
At myPRODERM, consultation fees reflect the professional time required to assess your concerns, explain the diagnosis and treatment options, develop a management plan and deliver therapeutic patient education. All standard appointments are booked as a Level C.
Review consultations are charged by level, based on time and equipment required. The same level structure applies whether the review is conducted face-to-face, by video or by telephone. This allows the fee to reflect the work involved rather than the method of consultation.
The consultation level may be determined by the time reserved when the appointment is booked or by the total time required on the day. If you wish to discuss several concerns or expect a complex review, please tell reception when booking so that sufficient time can be allocated. If a consultation extends beyond its booked duration, the applicable extended consultation fee will apply.
Dr Maiolo works closely with our experienced dermatology nurses, who are integral to consultations and our therapeutic patient education model. A consultation begins with a nursing review, followed by assessment and management planning with Dr Maiolo, and concludes with nurse-led education or practical treatment support. Standard appointment times include this nursing component. To support continuity of care, review appointments are allocated to the same nurse where possible.
Medicare rebates, pension rates and DVA
Medicare rebates are set by the Australian Government and depend on the applicable Medicare Benefits Schedule item and a valid referral. A longer consultation does not attract a higher rebate, so out-of-pocket costs will increase when additional time is required.
Discounted consultation fees are available to holders of an Aged Pension or Disability Support Pension card. The practice is closed to new DVA referrals; however, eligible DVA patients seen privately may be offered the pension rate shown in the fee schedule.
Cosmetic consultations
Appointments that are purely cosmetic are generally arranged with our cosmetic nurse. Where there is a current referral, a medical concern, or a need for a dermatologist assessment, Dr Maiolo may also be involved, and the applicable consultation fee will apply.
Services and scope of practice
Dr Maiolo provides comprehensive paediatric and adult dermatology care, including eczema, psoriasis, acne, rosacea, hidradenitis suppurativa, urticaria, hair loss, vulval conditions, skin checks and allergy patch testing. New-patient availability is expected from the second half of 2027. The clinic is not currently accepting new referrals for warts, scar correction or management, vitiligo, cosmetic mole removal or onychomycosis.
myPRODERM is a dermatology practice. We are not allergists or clinical immunologists and do not provide skin-prick testing.
Procedures
Where clinically appropriate and time permits, simple procedures such as cryotherapy, skin biopsy or intralesional steroid injection may be performed on the day. Multiple biopsies, complex biopsies such as those required for hair-loss investigation, excisions and cosmetic procedures require a separate dedicated appointment. Procedure fees are additional to consultation fees.
Administrative requests outside an appointment
Administrative fees apply to work requested outside a consultation because these tasks require staff time and, in some cases, clinical review and medical decision-making. Reprinting or resending an existing document without clinical review attracts a fixed fee. Prescription reissues requiring medical review attract a separate fee. Forms, certificates, letters and other documentation requiring Dr Maiolo’s input are charged in six-minute blocks or part thereof, as shown in the administrative fee tables. If a request is expected to require more than one block, the likely charge will be discussed before the work is undertaken. Administrative services do not attract a Medicare rebate.
Cancellation, non-attendance and late attendance
Cancellation, non-attendance and late attendance
We reserve an appointment time for each patient. Adequate notice allows the practice to offer that time to another patient.
Cancellation with more than 48 hours’ notice: no fee applies.
Cancellation within 48 hours: $99.00 fee, including GST.
Within 24 hours, or failure to attend: $150.00 fee, including GST.
Arriving more than 10 minutes late: the appointment will not proceed, and a $99.00 fee, including GST, will apply.
Patients who cancel three consecutive appointments may be discharged from the practice. New patients who cancel without rescheduling may be returned to their referrer.
Please contact reception as soon as you realise you cannot attend.
This fee must be paid before subsequent appointments are scheduled. In the event of a sudden illness, a copy of your medical certificate will be required to waive this fee.
If you are unable to attend a scheduled appointment, you can notify us via one of the following means:
Email reception@myproderm.com
SMS: Reply N or NO to our courtesy SMS reminder (we cannot read other messages).
Call (08) 7087 0814 and speak with us or leave a voicemail.
The cancellation fee is not eligible for a Medicare rebate.
myPRODERM reserves the right to cancel any unconfirmed appointment.
Important information
Consultation fees do not include procedures, treatments, consumables or administrative services unless specifically stated.
Reception can provide an estimate before the appointment, but the final fee may depend on the consultation time and services provided.
Fees are subject to change without notice.
Fees are updated regularly to reflect changes to Medicare rebates.
Each practitioner has their own fee schedule. Please ask us for specific information on current fees for your consultation.
Please note that consultations and procedures not eligible for a Medicare rebate will attract GST.
The administrative fee for re-issuing prescriptions or pathology requests and the re-booking fee are not eligible for a Medicare rebate.
Please click here to access the Consultation Fee schedule.
