How do I make an appointment?
For all appointments and enquiries, please contact our friendly reception staff on (08) 7087 0814 or email reception@myproderm.com
Our consulting practice hours vary between are from 09:00am-4.00pm Monday to Friday excluding public holidays.
To obtain a full Medicare rebate a referral must be obtained prior to your consultation. A referral from a GP is valid for 12 months and a referral from a specialist is valid for 3 months from the date of first consultation at myPRODERM.
It is myPRODERM’s Practice Policy not accept indefinite referrals as it is important for our clinics Dermatologist to obtain 12 monthy medical updates from your referring Specialist or Practitioner.
What is your COVID-19 policy?
At myPRODERM, we abide by all guidelines as directed by SA Health (https://www.covid-19.sa.gov.au/).
If you have any symptoms such as fever, cough, wheeze, trouble breathing, runny nose, headaches or loss of taste or smell we ask that you ring our clinic to reschedule.
Please do not attend the clinic if you have cold or flu like symptoms.
You may be screened prior to or on entry to the clinic. Please let the reception staff know if you have any cold or flu like symptoms.
For patients unable to attend the Clinic for a face-to-face review due to COVID-19 restrictions, you may be offered a telehealth (video) consultation.
It is important to minimise people traffic within the Clinic, so we ask that you either come alone to your appointment or with only one other person.
We abide by all cleaning, physical distancing and PPE (personal protective equipment) guidelines as directed by SA Health.
What is a dermatologist and what conditions do dermatologists treat?
Dermatologists specialise in diseases of the skin, nails and hair – with common conditions they treat including acne, eczema, skin infections, mole checks, skin cancers and cosmetic skin issues. For a full list of the conditions we treat see our conditions overview here.
What should I bring to my first appointment?
- A current referral from your doctor or specialist
- Previous imaging or correspondence related to your condition including any blood tests or other reports
- A list of your medications and allergies (including natural preparations such as fish oil and turmeric)
What if my appointment runs overtime?
We kindly request your cooperation in adhering to our appointment policy to facilitate smooth and efficient operations. Punctual appointments benefit everyone involved and reflect courtesy and respect towards all patients.
It’s important to note that the allocated time for a standard consultation is typically appropriate for addressing a single skin issue effectively. If you have complex problems or additional concerns to discuss, it may not be feasible to address them fully within the same consultation. In such cases, we recommend scheduling a separate appointment to ensure sufficient time for comprehensive discussion and appropriate medical care.
Please be advised that consultations exceeding the standard appointment duration (typically 10, 15, 20, or 30 minutes) will be subject to an extended consultation fee.
Thank you for your understanding and cooperation. By adhering to these guidelines, we can provide the best possible care for all our patients.
Why is my appointment running late?
Every patient and problem encountered is distinct, and our Dermatologist is faced with various needs regarding what each pateint requires. While we strive to maintain timely appointments, delays can occur and are at times unavoidable. If your appointment experiences a delay, we sincerely appreciate your understanding, as it is likely due to a patient with more critical medical needs receiving extended attention.
We value the kindness and respect you demonstrate towards our staff and fellow patients at all times. To address any concerns about appointment timing, we kindly request that you contact us 45 minutes before your scheduled appointment to inquire about any potential delays.
Thank you for your understanding and consideration. Your support and cooperation is appreciated.
Where are your locations?
Dr Corinne Maiolo and myPRODERM are located in the Adelaide CBD and in Mount Barker
myPRODERM Adelaide CBD:
1/110 Hutt Street, Adelaide
Located between Wakefield and Angas Streets, close to City Free and Metro bus stops H1 and T1 and a 20-minute walk from the Victoria Square tram stop.
myPRODERM Adelaide Hills:
85 Wellington Road, Mount Barker
Located within Summit Health Centre, next door to the Mount Barker Hospital.
myPRODERM Riverland:
65 Thurk Street, Renmark
Located within Renmark Medical Clinic.
Where can I park and what about public transport?
myPRODERM Adelaide CBD:
On-street parking available on Hutt Street
Free on-street parking on nearby Wakefield and Angas Streets
2-minute walk from City Free and Metro bus stops H1 and T1
20-minute walk from the Victoria Square tram stop
myPRODERM Adelaide Hills:
Off-street car parking available at Summit Health Centre
Bus stop 78 located at the front of the Centre
Will you process my payment on the spot?
Yes. For eligible fees, Medicare claims are processed on the same day by myPRODERM.
For more information please click here.
Can my GP call the Dermatologist if they have to clarify something?
myPRODERM feels strongly that good communication within the healthcare team leads to better outcomes for you. Our Dermatologist will be available to answer calls from your GP, referring doctor or other healthcare provider.
What are acceptable means of payment?
Cash, credit card and EFTPOS are accepted. Cheques are not accepted.
For more information, please click here.
Are card payments charged a transaction fee?
The costs associated with credit, debit cards and EFTPOS transactions are charged at the following rates.
- Mastercard Credit 1.29%
- Mastercard Debit 1.25%
- Visa Credit 1.27%
- Visa Debit 1.25%
- EFTPOS 1.28%
- UnionPay Credit 1.50%
- UnionPay Debit 0.80%
- American Express and Diners are not accepted.
Where do you perform surgical procedures and is there an online patient admission information I can access directly?
Most procedures and surgeries are performed onsite at myPRODERM clinics.
Depending on your level of cover, private health insurance can be used for day surgery admissions for skin cancer surgery. If appropriate, you will be offered an appointment at Vista Day Surgery , which is located at 57 Greenhill Road, Wayville.
The Online admission forms for Vista Day Surgery can be found here.
For a full list of procedures that we perform, see our serivices overview here. For more information on Private Health Insurance and Fees, please click here.
What is your cancellation policy?
Due to high demand, myPRODERM Dermatologist appointment availability tends to be fully booked, and missed appointments prevent us from assisting other patients in need. If you find that you no longer require your scheduled appointment, we kindly request that you contact us to cancel. Similar to other small businesses, our small practice incurs significant staff overheads and running costs, which includes accounting for the non-attendance of booked appointments.
In consideration of these factors, a fee of $90+GST may be charged for missed appointments or last-minute cancellations with less than 48 hours’ notice, unless there are exceptional circumstances. Please note that, in most cases, a replacement appointment will not be offered until the cancellation fee has been paid.
We greatly appreciate your understanding and cooperation in this matter. By promptly notifying us of any changes to your appointment status, you contribute to the efficient use of our resources and enable us to provide optimal care to all our patients.
For more information on our Cancellation Policy, please click here
Do you provide telehealth (video) appointments?
Video telehealth appointments are available where clinically indicated.
For telehealth, we use the Coviu platform. This service is encrypted and has been approved for healthcare use by the Australian Defence Force. There is no app to download and the consultation is not saved or recorded.
Please click the link https://pr.coviu.com/coviu-support-for-patients to learn more about Coviu.
To make an appointment, please contact our friendly reception staff on (08) 7087 0814 or email reception@myproderm.com.
Useful Patient forms
myPRODERM Behaviour Policy
myPRODERM is committed to providing exceptional dermatology care in a safe and welcoming environment.
We aim to treat all our patients with dignity and respect.
We will not accept violence, threatening or abusive behaviour towards our staff or fellow patients within the surgery.
This includes:
- Force that results in personal discomfort or physical injury
- Bullying or aggressive behaviour
- Swearing or shouting
- Rude either verbally or in writing
- Property vandalism
- Defamatory, derogatory or racist comments
- Uncooperative and unreasonable behaviour
Individuals who breach this policy will be asked to leave the practice immediately and any therapeutic relationship will be ended forthwith.
Serious breaches will be reported to the police.
