Frequently Asked Questions
How do I make an appointment?

For all appointments and enquiries, please contact our friendly reception staff on (08) 8180 0659 or email reception@myproderm.com  

Our consulting practice hours are from 08:30am-5.00pm Monday to Friday except public holidays. Dr Maiolo consults at Mount Barker on Monday and Wednesday, and at Adelaide CBD on Tuesday, Thursday and Friday. Dr Maiolo conducts telehealth Monday – Friday.

If you have a confirmed skin cancer diagnosis, or other urgent skin condition, Dr Maiolo aims to give all urgent patients rapid access consults within 48 hours. 

To obtain a full Medicare rebate a referral must be obtained prior to your consultation. A referral from a GP is valid for 12 months and a referral from a specialist is valid for 3 months from the date of first consultation with Dr Maiolo.

What is your COVID-19 policy?

If you have any symptoms such as fever, cough, wheeze, trouble breathing, runny nose, headaches or loss of taste smell we ask that you ring our clinic to reschedule. Please do not attend the clinic if you have had any contact with positive COVID-19 cases or if you have been overseas in the past 14 days, or if you have been instructed to isolate.

For patients unable to attend the Clinic for a face-to-face review due to COVID-19 restrictions, you may be offered a telehealth (video) consultation.

It is important to minimise people traffic within the Clinic, so we ask that you either come alone to your appointment or with only one other person. All patients and visitors are required to use the QR code check-in on entry into the Clinic.

We abide by all cleaning, physical distancing and PPE (personal protective equipment) guidelines as directed by SA Health.

What is a dermatologist and what conditions do dermatologists treat?

Dermatologists specialise in diseases of the skin, nails and hair – with common conditions they treat including acne, eczema, skin infections, mole checks, skin cancers and cosmetic skin issues. For a full list of the conditions we treat see our conditions overview here.

What should I bring to my first appointment?
  • A current referral from your doctor or specialist
  • Previous imaging or correspondence related to your condition including any blood tests or other reports
  • A list of your medications and allergies (including natural preparations such as fish oil and turmeric)
Where are your locations?

Dr Corinne Maiolo and myPRODERM are located in the Adelaide CBD and in Mount Barker

myPRODERM Adelaide CBD:

1/110 Hutt Street, Adelaide

Located between Wakefield and Angas Streets, close to City Free and Metro bus stops H1 and T1 and a 20-minute walk from the Victoria Square tram stop.

myPRODERM Mount Barker:

85 Wellington Road, Mount Barker

Located within Summit Health Centre, next door to the Mount Barker Hospital.

Where can I park and what about public transport?

myPRODERM Adelaide CBD:

On-street parking available on Hutt Street

Free on-street parking on nearby Wakefield and Angas Streets

2-minute walk from City Free and Metro bus stops H1 and T1

20-minute walk from the Victoria Square tram stop

 

myPRODERM Mount Barker:

Off-street car parking available at Summit Health Centre

Bus stop 78 located at the front of the Centre

Will you process my payment on the spot?
Yes. For eligible fees, Medicare claims are processed immediately by myPRODERM. Generally, the rebate is deposited via direct bank transfer within 24 hours to the bank account you have nominated with Medicare. Should your rebate not be received into your nominated account, we recommend you contact Medicare directly.
Can my GP call Dr Maiolo if they have to clarify something?
Absolutely. In fact, this is highly encouraged.
Dr Maiolo feels strongly that good communication within the healthcare team leads to better outcomes for you, so she will always make herself available to answer calls from your GP, referring doctor or other healthcare provider.
What are acceptable means of payment?
Cash, credit card and EFTPOS are accepted. Cheques are not accepted.
Where do you perform surgical procedures and is there an online patient admission information I can access directly?

Most procedures are performed onsite at myPRODERM.
For skin cancer surgery Dr Maiolo visits Vista Day Surgery at 57 Greenhill Road, Wayville to perform skin cancer surgery.

Online admission to Vista Day Surgery can be found here

Depending on your level of cover, private health insurance can be used for day surgery admissions.

Private health insurance does not cover the gap fees payable for consultations, nor for surgery performed at the myPRODERM clinics.

What is your cancellation policy?

myPRODERM requires at least 48 hours’ notice if you are unable to keep a scheduled appointment. If sufficient notice is not provided, a $75 + GST non-attendance fee may be charged. This fee must be paid before subsequent appointments will be scheduled.

If you are unable to attend a scheduled appointment, you can notify us via one of the following means, at least 24 hours before:               

Email: reception@myproderm.com

SMS: Reply N or NO to our courtesy SMS reminder

Call: (08) 8180 0659 and speak with us or leave a voicemail.

This policy will be waived if you are experiencing COVID-19 symptoms or have been asked to isolate for COVID-19 testing or exposure.

Do you provide telehealth (video) appointments?

Yes. To make an appointment, please contact our friendly reception staff on (08) 8180 0659 or email reception@myproderm.com.

Our telehealth service has expanded and we are now using Coviu for video consultations.

This service is encrypted and has been approved for healthcare use by the Australian Defence Force. There is no app to download and the consultation is not saved or recorded.

Please click the link https://pr.coviu.com/coviu-support-for-patients to learn more about Coviu.

Telehealth increases access for our patients who are limited by distance, general health, quarantine or other restrictions. Telehealth does not allow for close examination and there are conditions in which a face-to-face consultation will be preferred or required.

Conditions we see via Telehealth:

  • Acne
  • Rosacea
  • Eczema
  • Psoriasis
  • Review of patients previously seen via Face-to-Face consultation
  • Consultation of patients in conjunction with another healthcare provider (eg with a GP present)

Conditions we do not see via Telehealth:

  • Skin cancer checks/ suspicious moles
  • Hair/scalp conditions
  • Genital conditions
Useful Patient forms

Guide for newly diagnosed skin cancer patients can be found here  

Medicare online claim form can be downloaded here.

Online admission to Vista Day Surgery can be found here